IT Support Small Medium Business

I pushed the 2007 DST patch manager 2.2 to a dozen of Blackberry 7270 handhelds from our BES using Software Configuration policy. Under Options/2007 DST Patch, the patch manager complained it could not find the patch, or couldn’t download the patch, and will retry at a later time. All test units complained one way or the other.

Since the patch manager was added on top of existing software configuration policies I set up for pushing home-grown java applications, I didn’t exactly follow the RIM’s instructions. Now things did’t work as expected, I double-checked a few things,

• In IT Policy, ‘false’ for ‘disallow third party application download’. It was set explicitly to ‘false’ already.
• In Software Configuration disposition policy assigned to the 2007 DST patch manager, make sure ‘external network connection’ is allowed. changed to allow explicitly. The default is to prompt. No prompt showed to get permission for external network connection, so it shouldn’t be the issue.

The 2007 DST patch manager attempts to download actual 2007 DST patch off RIM’s website. It’d be helpful to see what MDS has to say in the BES logs. In case you are new to BES, http connections from blackberries are usually proxied by the BES server. The proxy function is accomplished by MDS (mobile data services) service, one of the BES services.

It is handy to know the exact time the patch manager will retry downloading, when combing through the BES logs. (By the way, nothing interesting was found under Application in Windows’ Event Viewer). Two entries are found in the MDAT log. It confirmed the attempt by device (PIN=1234567b) connect to www.blackberry.com:80 using httpc handler.

<2007-02-28 09:51:01.019 EST>:[2708]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Receiving, TAG = 1239371429, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = httpc, PROTOCOL = TCP, PARAMETERS = [www.blackberry.com:80], SIZE = 222>

<2007-02-28 09:51:01.379 EST>:[2728]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 123456788, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 1, TYPE = DISCONNECT-ORDER, SIZE = 0>

Since the request to the remote web server ( www.blackberry.com:80 in this case) by the MDS is regular HTTP requests, it’d be useful to see the actual HTTP session. I turned on HTTP logging for MDS logs, then wait for the next attempt. (BTW, the 2007 DST patch manager scales back in frequency to retry. It started with every few minutes, then slowed down to every twenty minutes or so).

The MDAT log for an failed attempt to download the patch off RIM’s website is appended below. Basically, you can see the MDS service got a 404 File Not Found Error for a HTTP/1.1 request to URL http://www.blackberry.com:80//DST2007/patches/0×88888830/4.0.1.104/1.0.0.88/patch.txt. Full log is appended at the bottom for your reference.

A quick call to RIM’s technical support was answered promptly, though not as helpful as one’d hope. Initially I was told the 404 error is because RIM’s website is overloaded. After examining the error entries on the blackberry 7270 unit itself (CTRL+LG+LG on the home screen), I was told it was indeed a regular real 404 error. The actual error was bold-faced, “E tzotapatcher - 142 - 0×8e“. The 0×8e is event_error_404_URL_NOT_FOUND per RIM’s DST patch deployment guide PDF.

A few hours later, I was told I must turn on browser, since the the MDS service needs the browser. From the logs, you can see the MDS were actually talking with the RIM web site already, in full circuit! If the download request is not proxied by MDS, it may make sense, since server could respond differently for different USER-AGENT types in the HTTP request headers.

A few more things to look at:

• BES / Exchange / Windows 2003 server are yet to be upgraded and patched for 2007 DST changes
• The handheld runs a beta release.
  • The version could be off the radar. Our point of contact for WI-FI redirected me back to the main technical support though.
  • One thing to try is to load the handheld with a public release instead.  However, the public release had major functional bug, so the test would be more academic in nature than useful.
• Reset IT policy to “allow browser” and verify the URL using blackberry browser.
  • Tests using the blackberry browser gave the same 404 HTTP error. No surprise there.
  • Since MDS service is proxying the http request, I never expected the presence of a browser or two on the handheld would have mattered.  However, I had to test it out to get through RIM’s technical support
  • RIM’s technical support conveniently and eagerly closed my ticket after advising me to enabling the blackberry browser.   When calling back to RIM to re-open the ticket, I was put on hold for over 35 minutes till I had to leave for the day.

Appendix: Full MDAT logs for the failed attempt to download 2007 DST patch, with MDS as http proxy.

<2007-02-28 09:51:01.019 EST>:[2706]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, EVENT = Receiving, VERSION = 1, COMMAND = RECEIVE, TAG = 3130751, SIZE = 310>
<2007-02-28 09:51:01.019 EST>:[2707]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, SRPID = S12345678, EVENT = Sending, VERSION = 1, COMMAND = RECEIVE, TAG = 3130751, SIZE = 10>
<2007-02-28 09:51:01.019 EST>:[2708]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Receiving, TAG = 1239371429, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = httpc, PROTOCOL = TCP, PARAMETERS = [www.blackberry.com:80], SIZE = 222>
<2007-02-28 09:51:01.019 EST>:[2709]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = StartExecuting, TAG = 1239371429, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = httpc, PROTOCOL = TCP, PARAMETERS = [www.blackberry.com:80], SIZE = 222>
<2007-02-28 09:51:01.019 EST>:[2710]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = EndExecuting, TAG = 1239371429, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = httpc, PROTOCOL = TCP, PARAMETERS = [www.blackberry.com:80], SIZE = 222>
<2007-02-28 09:51:01.019 EST>:[2711]:<MDS_BOX1>:<DEBUG>:<LAYER = SCM, EVENT = Available threads in JobPool = 99 running JobRunner: JobRunner-11>
<2007-02-28 09:51:01.019 EST>:[2712]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HTTP Thread: JobRunner-11 started>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION =>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Transmission Line Section]:>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = GET /DST2007/patches/0×88888830/4.0.1.104/1.0.0.88/patch.txt HTTP/1.1>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Headers Section]: 9 headers>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = apps:4.0.1.104>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = srpids:S12345678>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = platform:1.0.0.88>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = flashfree:21551636>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = tzotapatchmanager:2.2>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = device-pin:1234567b>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = preverror:142>

<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = lasterror:142>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Host:www.blackberry.com>
<2007-02-28 09:51:01.082 EST>:[2713]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Parameters Section]: 0 parameters>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION =>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Transmission Line Section]:>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = GET /DST2007/patches/0×88888830/4.0.1.104/1.0.0.88/patch.txt HTTP/1.1>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Headers Section]: 12 headers>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = apps:4.0.1.104>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Connection:close>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = srpids:S12345678>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = platform:1.0.0.88>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = flashfree:21551636>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Accept:*/*>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = tzotapatchmanager:2.2>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = device-pin:1234567b>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = preverror:142>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = lasterror:142>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Via:MDS_4.0.4.2>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Host:www.blackberry.com>
<2007-02-28 09:51:01.082 EST>:[2714]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Parameters Section]: 0 parameters>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION =>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Transmission Line Section]:>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = HTTP/1.1 404 Not Found>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Headers Section]: 6 headers>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Content-Type:text/html; charset=iso-8859-1>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Connection:close>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Set-Cookie:TLTHID=FE4FFFB4C73A10C728F1ECC4D0F5D213; path=/; domain=.blackberry.com>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Set-Cookie:TLTSID=FE4FFFB4C73A10C728F1ECC4D0F5D213; path=/; domain=.blackberry.com>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Date:Wed, 28 Feb 2007 14:50:12 GMT>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Content-Length:253>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Server:Apache/2.2.4 (Unix) mod_ssl/2.2.4 OpenSSL/0.9.7d>
<2007-02-28 09:51:01.363 EST>:[2716]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromServer, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Parameters Section]: 0 parameters>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION =>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Transmission Line Section]:>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = HTTP/1.1 404 Not Found>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Headers Section]: 6 headers>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Content-Type:text/html; charset=iso-8859-1>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Connection:close>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Set-Cookie:TLTHID=FE4FFFB4C73A10C728F1ECC4D0F5D213; path=/; domain=.blackberry.com>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Set-Cookie:TLTSID=FE4FFFB4C73A10C728F1ECC4D0F5D213; path=/; domain=.blackberry.com>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Date:Wed, 28 Feb 2007 14:50:12 GMT>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Content-Length:253>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = Server:Apache/2.2.4 (Unix) mod_ssl/2.2.4 OpenSSL/0.9.7d>
<2007-02-28 09:51:01.363 EST>:[2717]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, HTTPTRANSMISSION = [Parameters Section]: 0 parameters>
<2007-02-28 09:51:01.363 EST>:[2718]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedQueue, DEVICEPIN = 1234567b, USERID = u1d>
<2007-02-28 09:51:01.363 EST>:[2719]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HTTP Thread: JobRunner-11 stopping>
<2007-02-28 09:51:01.363 EST>:[2722]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HTTP Thread: JobRunner-11 stopped>
<2007-02-28 09:51:01.363 EST>:[2723]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 123456787, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 0, TYPE = DATA, SIZE = 492>
<2007-02-28 09:51:01.363 EST>:[2724]:<MDS_BOX1>:<DEBUG>:<LAYER = SCM, EVENT = Finished JobRunner: JobRunner-11, available threads in JobPool = 100>
<2007-02-28 09:51:01.363 EST>:[2725]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, SRPID = S12345678, EVENT = Sending, VERSION = 1, COMMAND = SEND, TAG = 123456787, SIZE = 540>
<2007-02-28 09:51:01.379 EST>:[2728]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 123456788, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 1, TYPE = DISCONNECT-ORDER, SIZE = 0>
<2007-02-28 09:51:01.394 EST>:[2729]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, SRPID = S12345678, EVENT = Sending, VERSION = 1, COMMAND = SEND, TAG = 123456788, SIZE = 47>
<2007-02-28 09:51:01.394 EST>:[2730]:<MDS_BOX1>:<DEBUG>:<LAYER = SCM, EVENT = Device connections: AVG latency (msecs)31>
<2007-02-28 09:51:01.394 EST>:[2731]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HTTP Thread: ConnectionsInputStreamesReader0-JobRunner-11 stopping>
<2007-02-28 09:51:01.394 EST>:[2732]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, HTTP Thread: ConnectionsInputStreamesReader0-JobRunner-11 stopped>
<2007-02-28 09:51:01.394 EST>:[2733]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedReceivingQueue, USERID:CONNECTIONID = u1d:1234567890, QueueSize = 0>
<2007-02-28 09:51:01.769 EST>:[2734]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, EVENT = Receiving, VERSION = 1, COMMAND = STATUS, TAG = 123456787, SIZE = 10, STATE = DELIVERED>
<2007-02-28 09:51:01.769 EST>:[2735]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 123456787, STATE = DELIVERED>
<2007-02-28 09:51:01.863 EST>:[2736]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, EVENT = Receiving, VERSION = 1, COMMAND = STATUS, TAG = 123456788, SIZE = 10, STATE = DELIVERED>
<2007-02-28 09:51:01.879 EST>:[2737]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 123456788, STATE = DELIVERED>
<2007-02-28 09:51:02.347 EST>:[2738]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, EVENT = Receiving, VERSION = 1, COMMAND = RECEIVE, TAG = 3130752, SIZE = 56>
<2007-02-28 09:51:02.347 EST>:[2739]:<MDS_BOX1>:<DEBUG>:<LAYER = SRP, SRPID = S12345678, EVENT = Sending, VERSION = 1, COMMAND = RECEIVE, TAG = 3130752, SIZE = 10>
<2007-02-28 09:51:02.347 EST>:[2740]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = Receiving, TAG = 1239371430, DEVICEPIN = 1234567b, USERID = u1d, VERSION = 16, CONNECTIONID = 1234567890, SEQUENCE = 1, TYPE = DISCONNECT-ORDER, SIZE = 0>
<2007-02-28 09:51:02.347 EST>:[2741]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedSendingQueue, DEVICEPIN = 1234567b, USERID = u1d, CONNECTIONID = 1234567890, QueueSize = 1>
<2007-02-28 09:51:02.347 EST>:[2742]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedReceivingQueue, USERID:CONNECTIONID = u1d:1234567890, QueueSize = 0>
<2007-02-28 09:51:02.347 EST>:[2743]:<MDS_BOX1>:<DEBUG>:<LAYER = IPPP, ERRORMSG = Invalid, USERID:CONNECTIONID = u1d:1234567890, SEQUENCE = 1, Information = Received Packet for a timed out connection>

Add to: